Prepare a business
Define hours, languages, handoff contacts, knowledge, permissions, payment ownership and the operational system of record.
Help center
Operate the front office with clear, recoverable controls.
Guidance for business owners, staff, partner operators and integration teams.
Common tasks
Review conversations
Inspect transcripts, actions, citations and handoff summaries while respecting role and location access.
Handle an incident
Pause one agent or tenant safely, preserve in-flight state, route customers to humans and retain an audit trail.
Before going live
Test critical scenarios
Run successful, unavailable, duplicate, timeout, cancellation, payment and emergency-escalation journeys.
Confirm provider ownership
Verify phone numbers, messaging accounts, business software and payment links belong to the correct tenant.
Train the human team
Ensure staff can accept a handoff, understand the summary, complete the case and return control to AI.